OMNIPEAR is now enrolling for CGSP certification courses.
There are three ways to obtain the "life-time" Certified Gold Service Professional (CGSP) credential by completing 1 of the Guest Service Gold training programs below.
Enroll Now! – Guest Service GOLD (Tourism) CGSP Exam Prep Course
Ideal for CVBs, DMCs, destination professionals, hotel sales, meeting professionals, departments, tourism guides/ organizations, cruise service, transportation & airport guest associates & industry professionals.
This program includes real-life video vignettes illustrating seven key guest service elements.
Ideal for hotel front desk, customer service agents, restaurant servers, guest services, catering & housekeeping associates.
- Recovery: Turn it Around
- Personalization: Provide an Individualized Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Commitment: Be All In
- Inclusion: Include Everyone
- Personality: Be Yourself
Ideal for customer service, restaurant associates, industry professionals, hotel service employees & guest associates.
- Authenticity: Keep It
- Initiative: Make the Effort
- Empathy: Use Your Heart
- Intuition: Read the Need
- Delivery: Follow Through
- Delight: Provide a Surprise
- Champion: Be a Guest Hero
GSEP is worth the time and investment
According to INDEED.COM: 60% of job seekers said "help my career progression" was the biggest reason for earning their Certified Guest Service Professional (CGSP) , 20% said earning their Certified Guest Service Professional (CGSP) helped them get a job , 100% said they would recommend a family member or friend earn their Certified Guest Service Professional (CGSP)
We Want You to Succeed!
This course is ideal for new job seekers, transitions between jobs, those who want to earn an industry recognized credentials, gain promotions and those interested in learning how to provide “excellent customer service” in the hospitality & tourism industry.
Here are some happy customers.
Front Desk Attendant
Guest Services Coordinator / Server
Room Service Supervisor
(Department Managers & Properties): On-Site Instruction, Personalized Classroom or "ZOOM" Support
Guest Service Gold® Tourism can be delivered in four hours in a group setting. OMNPEAR offers certified hospitality academic instructors to provide “on-site” training and real-life scenario trainings. Once all guest service contact employees pass the Certified Guest Service Professional exam (using either Guest Service Gold® Making Connections or the Guest Service Gold® Golden Opportunities), your property or organization can apply to be recognized as a Certified Guest Service Property or Certified Guest Service Partner awarded by the American Hotel & Lodging Educational Institute & National Restaurant Association.