Hello, I'm Jason. I'm new to the hospitality industry .. and i just obtained my CGSP certification!

Guest Service Gold® and the Certified Guest Service Professional (CGSP) program are the ideal starting points for hospitality training, as every employee must have strong guest service skills. All other training can build on that foundation. Get ready for a new career or advancement opportunity. OMNIPEAR is an approved academic instructor for the American Hotel & lodging Educational institute (AHLEI) & the National Restaurant Association. 

This interactive program presents 7 key elements of guest service and highlights application of those elements via video scenarios. Training can be implemented online or in person.  Following the completion of training, candidates can sit for the Certified Guest Service Professional (CGSP) exam (administered by AHLEI).

OMNIPEAR is now enrolling for CGSP certification courses.

There are three ways to obtain the "life-time" Certified Gold Service Professional (CGSP) credential by completing 1 of the Guest Service Gold training programs below.

Enroll Now! – Guest Service GOLD (Tourism) CGSP Exam Prep Course

Ideal for CVBs, DMCs, destination professionals, hotel sales, meeting professionals, departments, tourism guides/ organizations, cruise service, transportation & airport guest associates & industry professionals.

This program includes real-life video vignettes illustrating seven key guest service elements.

Enroll Now! – Guest Service GOLD (Golden Opportunities) CGSP Exam Prep Course

Ideal for hotel front desk, customer service agents, restaurant servers,  guest services, catering & housekeeping associates. 

  • Recovery: Turn it Around
  • Personalization: Provide an Individualized Experience
  • Knowledge: Be in the Know
  • Passion: Inspire Others
  • Commitment: Be All In
  • Inclusion: Include Everyone
  • Personality: Be Yourself

(Coming Soon)

Ideal for customer service, restaurant associates, industry professionals, hotel service employees & guest associates.

  • Authenticity: Keep It
  • Real
  • Initiative: Make the Effort
  • Empathy: Use Your Heart
  • Intuition: Read the Need
  • Delivery: Follow Through
  • Delight: Provide a Surprise
  • Champion: Be a Guest Hero

GSEP is worth the time and investment

According to INDEED.COM: 60% of job seekers said "help my career progression" was the biggest reason for earning their Certified Guest Service Professional (CGSP) , 20% said earning their Certified Guest Service Professional (CGSP) helped them get a job , 100% said they would recommend a family member or friend earn their Certified Guest Service Professional (CGSP)


2 hours - on-line.

Self-paced & instructor led.

Competitive Advantage

Increase your job potential

Just $159

Includes your exam or $89 without the exam.

Vicorey Bali Hotel

We Want You to Succeed!

This course is ideal for new job seekers, transitions between jobs, those who want to earn an industry recognized credentials, gain promotions and those interested in learning how to provide “excellent customer service” in the hospitality & tourism industry.  

Earn CGSP certification quickly.

This course includes covers all key areas for passing the "life-time" CGSP certification. No additional re-certification is required. You decide to take course & exam or just the course.

On-line completion in 2 hours

It's easy to earn your CGSP certification. You will have access to all materials, quiz and proven tips to pass the exam. If you do not pass, you can repeat this course complimentary. There is a $45 exam repeat fee.

Instructor & guidance support

We've designed a "success map" to achieve your certification with instant access to your instructor.

Qualified staff

Your instructors have extensive hospitality experience in sharing real-life scenarios for greater understanding and comprehension.

Here are some happy customers.

Mallie Joy

Front Desk Attendant 

man, waiter, pasta

Gullie Branson

Guest Services Coordinator / Server 

Susan Wesley

Room Service Supervisor 

(Department Managers & Properties): On-Site Instruction, Personalized Classroom or "ZOOM" Support

Guest Service Gold® Tourism can be delivered in four hours in a group setting. OMNPEAR offers certified hospitality academic instructors to provide “on-site” training and real-life scenario trainings.  Once all guest service contact employees pass the Certified Guest Service Professional exam (using either Guest Service Gold® Making Connections or the Guest Service Gold® Golden Opportunities), your property or organization can apply to be recognized as a Certified Guest Service Property or Certified Guest Service Partner awarded by the American Hotel & Lodging Educational Institute & National Restaurant Association. 

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